What a small business actually needs
- An official WhatsApp Business API number, so you can message at scale without risking a ban
- A shared inbox so 2–5 people can reply from one number and see who handled what
- A simple CRM to track enquiries from ads, calls and walk-ins until they buy
- Broadcasts for offers, festival wishes and reminders using approved templates
- Auto-replies and follow-ups, so no enquiry waits overnight
- A mobile app, because owners reply from their phone
What it should cost a small team each month
Platform fees below are the lowest paid plan each company lists, converted to a monthly figure, before GST and message charges.
| Platform | Lowest paid plan per month | What to watch |
|---|---|---|
| ChatWaba | ₹600 (or ₹417 on the ₹5,000 yearly plan) | No free trial; every feature included |
| Interakt | ≈ ₹1,166 (₹3,499 per quarter) | Billed quarterly |
| AiSensy | ₹1,500 | Chatbot builder +₹2,500/month; extra agents ₹750/month |
| Gallabox | ₹2,399 | Billed annually; 3-user cap |
| Wati | ₹2,699 | Shown billed quarterly; 3 users |
ChatWaba wrote this page. Competitor prices are copied from each company’s public pricing page on 17 October 2026 (linked in the table) and can change; always confirm on their site before you buy. Prices exclude GST unless stated.
Why ChatWaba fits small businesses
- One plan with every feature, so you never pay to unlock chatbots or integrations
- Meta’s message rate with zero markup, so broadcasts cost exactly what Meta charges
- Team members and permissions included
- Android app for replying on the move
- Meta Lead Ads go straight into the CRM
Frequently asked questions
Which WhatsApp API is best for a small business in India?
One that includes the inbox, CRM, broadcasts and automation at a low fixed price. ChatWaba includes all of these for ₹600/month or ₹5,000/year + GST, with Meta’s message charges at zero markup.
Can a small business use the WhatsApp Business API?
Yes. Any registered business can use the official WhatsApp Business API through a provider such as ChatWaba. You need a phone number not active on the regular WhatsApp app and a Meta Business account.
What is the most affordable WhatsApp API for small businesses?
As of 17 October 2026, ChatWaba’s ₹600/month plan is lower than the entry paid plans listed by AiSensy, Interakt, Gallabox and Wati. See the table above for sources.
Continue exploring
See ChatWaba with your own workflow.
One plan with everything included: ₹600 a month or ₹5,000 a year (+18% GST). Meta’s message charges at Meta’s own rate, with zero markup.
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